RETURN AND REFUND POLICY
Thank you for shopping at ThirtyTwoStore. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read this policy carefully to understand your rights and options
1. Returns
1.1. Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact.
1.2. Time Frame: You must initiate the return process within 7 days from the date of delivery.
1.3. Non-Returnable Items: The following items are not eligible for return:
Items marked as final sale or clearance
Intimate or sanitary goods (e.g., underwear, swimwear) for hygiene reasons
Personalized or custom-made items
Gift cards
1.4. Return Process: To initiate a return, please contact our customer support team at support@thirtytwostore.com. Provide your order details, reason for the return, and any relevant information. Our team will guide you through the return process and provide you with further instructions.
1.5. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and retaining proof of postage.
2. Refunds
2.1. Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2.2. Refund Method: If your return is approved, we will initiate a refund to your original payment method. Please allow 5 days for the refund to be processed and credited back to your account.
2.3. Non-Refundable Items: The following items are non-refundable:
Shipping charges, unless the return is due to a defect or error on our part. Any duties, taxes, or customs fees paid on international orders
2.4. Partial Refunds: In certain cases, a partial refund may be issued for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Exchanges
3.1. Exchanges are subject to product availability. If you need to exchange an item for a different size or color, please contact our customer support team at support@thirtytwostore.com to check availability and arrange the exchange.
4. Damaged or Defective Items
4.1. If you receive a damaged or defective item, please contact our customer support team at support@thirtytwostore.com immediately. We will work with you to resolve the issue by providing a replacement, repair, or refund, depending on the circumstances.
5. Contact Us
5.1. If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at support@thirtytwostore.com. We are here to assist you and ensure your satisfaction.
